Returns

Envirosafe Solutions™ are happy to replace any products if you are not happy with them for any reason.

The policy to return a product is as follows:-

  • Provide a written reason why you are returning the product, this can be via email, letter or fax.
  • State the invoice number & purchase date.
  • Return the product to Unit 12, 3 King Edward Road. Osborne Park WA.6017. – it is important that you label the product correctly with your name & address attached so that we may identify it to enable a refund to be processed quickly. Failure to label correctly may delay your refund.
  • State your preferred refund method and any account numbers that may be relevant.
  • Customer will prepay all shipping and handling charges when sending product(s) back to Envirosafe Solutions™ except in the case of faulty products.
  • Envirosafe Solutions™ will cover shipping and handling charges when sending replacement item(s) to customer.
  • If you require the product to be replaced, then please provide an address to send the replacement product to.
  • Please provide a telephone number so that we may contact you if necessary.
  • Ensure that no more than 10% of the product has been used otherwise this may affect your refund.
  • Ensure that the product is returned to us within 30 days of sale date.
  • This warranty does not extend to resellers customers.

We appreciate your acceptance of our policy and will organise any refunds as quickly as we can.

Kind regards,
Envirosafe Customer Service